Free shipping over $49
Search the questions we get most, or write to our U.S.-based team.
Free over $49, always in plain packaging.
Wrong or damaged? We make it right.
Who answers, what to include, and how soon you'll hear back.
Real people answer every message we get. Our team is based in the United States, and we read everything ourselves: no outsourced call center, no chatbot. Whether you're placing your first order or you've been collecting with us for years, we'd rather you ask than guess.
Write to [email protected], or use the form on this page. Both land in the same inbox. We take orders through the website only, so we can't take an order or a card number over email or the phone.
Most questions already have an answer in the questions above. Searching for one word, like "shipping" or "freebies", is often quicker than waiting for a reply.
A little detail up front saves a round of back and forth:
Please don't send your full card number or any password. We'll never ask for either.
We reply within one business day, Monday to Friday, and usually sooner. Messages sent over the weekend or on a U.S. public holiday are answered the next business day, oldest first.
If it's about an order that hasn't shipped yet, write as soon as you can. We can change the address, the strains or the pack sizes until the order is packed, but not after.
We ship within the United States only, in plain packaging with nothing on the outside that says what's inside. Discreet Shipping is free on orders over $49. Our shipping policy covers delivery times, tracking, and what happens if a parcel goes missing.
If we sent the wrong strain, or a pack arrived damaged, we'll make it right. Write to us within 14 days of delivery. Our refund policy explains what we replace, what we refund, and how long it takes.
We can't give legal advice. Laws on cannabis seeds differ between states and cities, and it's up to you to know the rules where you live. Our seeds are sold as collectibles to adults 21 and over; our terms of service explain what that means.
Running a shop, writing a story, or hoping to work with us? Write to the same address with "Wholesale", "Press" or "Partnership" in the subject line, and it goes straight to the right person.
We only use what you send us to answer your message. We don't add you to a mailing list because you wrote to us. Our privacy policy covers what we keep and how to have it deleted.